Shipping policy

Effective Date: 7-5-23

Thank you for choosing Pintail Reserve! This shipping policy outlines the terms and conditions governing the shipment of products from our company to our valued customers. Please review this policy carefully before placing an order. By placing an order with us, you agree to comply with the terms and conditions stated below.

  • Order Processing:
  • a. All orders are subject to verification and approval. We strive to process and ship orders within 3-5 business days (excluding weekends and holidays) from the date of order confirmation.
  • b. In case of any delays or issues with your order, we will notify you via email or phone as soon as possible.
  • Shipping Methods and Delivery Time:
  • a. We offer various shipping methods to accommodate your preferences and requirements. The available shipping options and their associated delivery times will be displayed during the checkout process.
  • b. The estimated delivery time provided is only an approximation and does not guarantee the exact delivery date. Factors such as weather conditions, unforeseen events, or customs clearance may cause delays beyond our control.
  • c. Pintail Reserve is not responsible for any delays in delivery caused by the shipping carrier or any other third party.
  • Shipping Destinations:
  • a. We currently offer shipping within the United States .
  • b. If you are located outside our shipping destinations, please contact our customer support for further assistance.
  • Shipping Charges and Fees:
  • a. Shipping charges are calculated based on various factors, including the weight, dimensions, and destination of the package. The applicable shipping fees will be displayed during the checkout process.
  • b. Additional customs duties, taxes, or import fees may apply for international orders. These charges are the responsibility of the customer and may be collected by the shipping carrier or customs authority upon delivery.
  • Order Tracking:
  • a. Once your order has been shipped, we will provide you with a tracking number and a link to track your shipment. You can use this information to monitor the progress of your package.
  • b. Please note that it may take some time for the tracking information to be updated by the shipping carrier. If you have any concerns regarding the status of your shipment, please contact our customer support.
  • Shipping Errors and Damages:
  • a. In the event that you receive an incorrect or damaged item, please notify us within 3 business days of receiving the package. We will work with you to resolve the issue promptly.
  • b. To report a shipping error or damage, please contact our customer support and provide relevant details, including your order number, description of the issue, and any supporting evidence (e.g., photographs).
  • Return and Refund Policy:
  • a. For information on our return and refund policy, please refer to our separate Return and Refund Policy document.
  • Address Accuracy:
  • a. It is your responsibility to provide accurate and complete shipping information at the time of order placement. Pintail Reserve is not liable for any delays, misdelivery, or additional charges resulting from incorrect or incomplete addresses provided by the customer.
  • Change of Shipping Policy:
  • a. Pintail Reserve reserves the right to modify or update this shipping policy at any time without prior notice. The updated policy will be effective as of the date indicated at the beginning of the document.

If you have any questions or need further assistance regarding our shipping policy, please contact our customer support team. We appreciate your understanding and cooperation in complying with these shipping terms and conditions.